Information security policy
Purpose and scope of collection:
Data collection mainly on the website www.vvc.asia includes: email, phone number, customer address, etc. This is the information that www.vvc.asia requires customers to provide when registering to use the service and www.vvc.asia contacts to confirm when customers register to use the service at www.vvc.asia to ensure the rights of consumers.
During the payment transaction process at the website www.vvc.asia, we only keep detailed information about the customer's paid orders, information about the customer's bank account number will not be kept.
Customers will be responsible for the security and retention of all activities using the service, information when sending contact and their email box. In addition, customers are responsible for promptly notifying the website www.vvc.asia about unauthorized use, abuse, security breaches, retention of registration names and passwords of third parties for appropriate resolution.
Scope of information use:
The Company uses the information provided by the Customer to:
• Provide information about products and services to customers.
• Deliver goods to customers.
• Send notifications about information exchange activities between Customers and the website www.vvc.asia such as promotions, customer appreciation programs, etc.
• Contact and resolve with Customers in special cases.
• Do not use Customers' personal information for purposes other than confirmation and contact related to transactions at www.vvc.asia.
• In case of legal requirements: The Company is responsible for cooperating to provide Customers' personal information when requested by judicial agencies including: the Procuracy, court, police investigation agency related to any violation of the law by the Customer. In addition, no one has the right to infringe on Customers' personal information.
Information storage time:
Customer's personal data will be stored until a cancellation request is made. In all other cases, Customer's personal information will be kept confidential on www.vvc.asia's server.
People or organizations that may have access to personal information:
Subjects who have access to customers' personal information/ Customers are in one of the following cases:
• VVC COMPANY LIMITED
• Partners who have signed contracts to perform a part of the services provided by VVC COMPANY LIMITED. These partners will receive information according to the contract agreement (maybe part or all of the information depending on the terms of the contract) to support users using the services provided by the Company.
• State agencies when requesting the Company to provide user information to serve the investigation process.
• Buyers and sellers have disputes and request the Company to be the mediator.
Address of the unit collecting and managing personal information:
o VVC COMPANY LIMITED
o Address: No. 4BE0, St. 318, S/K Toulsvayprey, Khan BBK, Phnom Penh, Cambodia.
o Email: sales@vvc.asia
o Phone: 096 999 999
Means and tools for users to access and edit their personal data:
Customers have the right to check, update, adjust or cancel their personal information by requesting www.vvc.asia to do so.
Customers have the right to send complaints about the seller to the Administration Board of the website www.vvc.asia. Upon receiving these feedbacks, www.vvc.asia will confirm the information, if it is true as the customer's reflection, depending on the level, www.vvc.asia will have timely handling measures.
Commitment to protect customer personal information:
Customer personal information at www.vvc.asia is committed to absolute confidentiality by www.vvc.asia according to www.vvc.asia's personal information protection policy. The collection and use of each customer's information is only carried out with the consent of that customer, except in cases where the law provides otherwise.
Do not use, transfer, provide or disclose to any third party any customer's personal information without the customer's consent.
In case the server storing information is hacked, leading to loss of customer personal data, www.vvc.asia will be responsible for reporting the incident to the authorities for timely investigation and notification to customers.
Absolute security of all online transaction information of customers including accounting invoice information and digitized documents on www.vvc.asia.
The management board of www.vvc.asia requires individuals when registering/purchasing to provide full relevant personal information such as: Full name, contact address, email, phone number, account number, payment card number..., and is responsible for the legality of the above information. The management board of www.vvc.asia is not responsible for and will not resolve any complaints related to the rights of that Customer if it is determined that all personal information provided by that Customer when initially registering is incorrect.
Mechanism for receiving and resolving complaints related to customer personal information
Customers have the right to send complaints about the disclosure of personal information to third parties to the Management Board of the E-commerce Trading Floor www.vvc.asia to the Company's address or via Email: VVC@gmail.com
The company is responsible for implementing technical and professional measures to verify the reflected content.
Processing time for feedback related to customer personal information is 15 days.